LESSON POLICY
FEES & PAYMENTS
Lesson Fees and Books
Lessons completed and any billable cancellations from the previous month will be billed monthly. Invoices will be sent electronically (via e-mail) by the 25th of each month and payment is due by the 7th. Payments can be made via credit, debit, PayPal, and ACH bank transfer. Payments that are either declined or not made by the 15th will incur a $20 late fee. If payment is not received by the 15th, lessons are suspended until payment (including the late fee) is received in full. Serial late payments may result in the student(s) being dismissed from the studio. We will provide all the music books for your child. The fees for the books will be added to the next invoice.
Referrals
Our business is run mainly through word of mouth. If you are satisfied with your experience, please refer us to your friends! You will receive $50 off for every family you refer who successfully signs up with us. Referrals do not apply for siblings.
Recital Fee (Winter & End-of-Year)
The recital fee will be $25 flat fee per family with one performer, and $35 per family with two or more performers. This will be added to your last invoice of the semester.
Lessons Discontinuation
You must give 4-week notice to Harmonies at Home to discontinue lessons during the school year. You will be refunded any remaining credits at the end of the 4-weeks.
CANCELLATION/MAKE-UP POLICY
There will be no refunds offered for student cancellations during the Fall and Spring Semesters, except for Halloween, February Vacation and April Vacation. Each student will have 2 make-up credits per semester to use.
Students are only given make-up credits if lessons are canceled 24 hours in advance, except for cancellations due to illness or extreme emergencies. In the event of illness or extreme emergencies, the notification must be received before the teacher arrives at your house or no make-up credits will be offered.
We will do our best to schedule make-up lessons for your make-up credits during the semester. However, make-up availability is based on the availability of the teacher and the student, and therefore we cannot guarantee make-up availability. We will try our best to reschedule make-up lessons by:
1. Find a near term make-up day that is mutually agreed upon between the student and the teacher. If having a lesson on the make-up day will mean a student having a lesson two days in a row, the teacher will design a special course for the second lesson.
2. Lengthen the lessons for the next couple of weeks until the lesson times are made up. For example, if a 30 minute lesson was missed, a student might have two 45 minute lessons for the next two weeks to make up for that one lesson.
Teacher Cancellations & Inclement Weather
If a teacher cancels due to illness, inclement weather or any other personal reason, make-ups will be offered based on the availability of the teacher. However, if the lessons cannot be made up, a refund will be issued at the end of the semester. In the event of inclement weather, Harmonies at Home will notify each family individually whether lessons will take place in-person or remotely. If you request not to do the lesson remotely, make-ups will be offered based on the availability of the teacher. If the lessons cannot be made up, a refund will be issued at the end of the semester.
Tardiness
Students are expected to be ready for their lessons on time. Under normal circumstances, teachers will wait for 10 minutes if the student is not available. Any tardiness beyond the 10 minutes window will result in forfeit of the lesson. Teachers are not expected to make up the time loss if a student is late.
Photo Release
Harmonies at Home may use photos, videos, and audio recordings of the student(s) for online and print promotional materials. *To opt-out, please submit your request at harmoniesathomemusic@gmail.com